Analysis
This training was created to support technical teams in understanding, implementing, and supporting Product X. Key needs identified included:

• Inconsistent understanding of Product X’s core architecture

• Gaps in deployment knowledge across environments

• A need for standardized troubleshooting and support practices
  Stakeholders included internal support teams, implementation specialists, and technical enablement leaders.

Design
The course was structured as a modular, 101-level training aligned to technical team workflows. Learning objectives were clearly defined for each module, covering core features, implementation, configuration, security, and support processes. Assessments were included after each module to reinforce learning.

Development
Course content was developed using a blend of written instruction, interactive elements (in concept), and modular structure for easy adaptation across teams. Each module included:

• A topic overview

• Step-by-step guidance

• Key takeaways

• A fun and clear multiple-choice quiz

Implementation
While the course is a sample and not fully deployed, it is designed for flexible delivery—online via an LMS, internal knowledge base, or team portal. The structure allows for easy integration into onboarding programs or self-paced learning for technical team members.

Evaluation
Each module includes a quiz to check knowledge retention. A final assessment and certification module ensures readiness to apply what was learned. The course includes a request for learner feedback to support continuous improvement. Success metrics in a real-world rollout would include completion rates, quiz scores, and stakeholder satisfaction.